Frequently Asked Questions

Everything you need to know about your Cosatto Store experience.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.

How do I find my correct size?

Each product page features a detailed 'Size Guide' button with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I track my order in real-time?

Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

Cosatto Store is committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we aim to reach 100% by 2025.